Customer Support

Technical Support

To learn about our various levels of technical support, please contact us:

Phone: +1-510-524-8399


If you are registered for Annual Service Maintenance with Informetric and require assistance, please fill out and submit the form below. By submitting your information, you acknowledge receipt of our Privacy Policy.

NOTE: Portal is temporarily down. Please direct all tech support inquiries to the email address listed above.


Terms of Use

Please be aware that software, documentation and video content available through this area is subject to copyright protection. In addition, this content is considered confidential – any unauthorized distribution thereof is prohibited. We therefore request that you handle all downloaded material in an appropriate manner. Click below to begin downloading.

Software download
Emerson Resources
Video Tutorial Library
InfoBatch Classroom Resources