Customer Support

Technical Support

If you are registered for Annual Software Maintenance with Informetric and require assistance, please navigate to the appropriate button below as per your level of support.

Level 1+ (plus) customers should select the Level 2 button below for 24×7 support.

Level 1, Standard Business Day Support
Level 2, 24x7 Support
InfoLog/Emerson Logbooks Support

If you are NOT registered for Annual Software Maintenance with Informetric but still require assistance, please select the button below.

Note: You may be eligible for a one-time courtesy response, but your request may be subject to resource availability and/or engineering service rates.

Non-ASM Support


Terms of Use

Please be aware that software, documentation and video content available through this area is subject to copyright protection. In addition, this content is considered confidential – any unauthorized distribution thereof is prohibited. We therefore request that you handle all downloaded material in an appropriate manner. Click below to begin downloading.


Software download

Training & Education

Classroom Training Registration
Classroom Resources
Video Tutorial Library
Emerson Resources